Automate the ITIL Service Management

Why we need automation in ITIL service management?

Monitoring and measuring 
Generating automated alerts 
Maintain an up-to-date Configuration Management System
Sophisticated modeling and simulation 
Artificial intelligence - root cause analysis, through sophisticated alarm and control systems, to complex scheduling and resource management. 
Workflow management 
Integrate across different Service Management Processes and Functions

link:
How do you automate the ITIL service management process