ITIL notes

Showing posts with label matrix. Show all posts
Showing posts with label matrix. Show all posts

Tuesday, 30 September 2014

RACI Matrix - Responsible vs Accountable

ITIL: RACI Matrix

R(esponsible) – Who is responsible for actually doing it?
A(ccountable) – Who has authority to approve or disapprove it?
C(onsulted) – Who has needed input about the task?
I(Informed, kept) – Who needs to be kept informed about the task?

Reference:
The RACI Matrix – Who’s Responsible, Accountable, Consulted… and kept Informed

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Labels: accountable, ITIL, matrix, RACI, responsible
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