Wednesday, 29 August 2018

ITIL: Resources - Capabilities

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ITIL General principles: Resources & capabilities are both service assets used to create value (goods & services) for customers Re...
Monday, 27 August 2018

ITIL-Service Strategy - Demand Management

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Principles in Demand Management: Services can not be produced in advance of their consumption Excess capacity generates cost but no materi...
Thursday, 23 August 2018

ITIL Service Strategy SUMMARY

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 SUMMARY -  ITIL Service Strategy ITIL Service Strategy is where value creation begins (in the ITIL service lifecycle). ITIL Service St...

THOUGHTS: Design is the art of gradually applying the constraints until only one solution remains

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ITIL THOUGHTS: ITIL Service Design - "Design is the art of gradually applying the constraints until only one solution remains" (I...
Friday, 22 June 2018

Definition: Service models (ITIL Service Strategy)

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ITIL Service Strategy: Service models https://www.eqsystems.co.in/itil-service-strategy-service-models/ The definition of a service mo...
Friday, 8 June 2018

What is - Customer Portfolio (CP): A starter tool for BRM

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ITIL - Service Strategy / Business Relations Management What is - Customer Portfolio (CP): A starter tool for BRM The customer portfoli...

A note on ITIL Service Strategy - before attempting to defining services

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ITIL Service Strategy design Principle: Attempting to define the services in the absence of service portfolio management could  result in...