SACM: Assets - Resources vs Capabilities

ITIL NOTES:

Resources are assets which an organization owns. The three main types are tangible, intangible and human.

Capabilities are complex patterns of skill in utilizing resources to achieve a desired end result.  Capabilities are learned over time, and are a skill or competence as opposed to a simple tangible resource. Capabilities cannot be immediately acquired, but are developed and honed via experiences and development of skills. A resource can become a capability if it is used for business development


What's a resource vs. a capability?
http://www.heitmanagement.com/blog/2013/04/whats-a-resource-vs-a-capability/
Blog: Resources vs capabilities
http://featherlight.net/laymans-terms/resources-vs-capabilities

ITIL Reactive and Proactive Problem Management

ITIL Reactive and Proactive Problem Management: Two sides of the same coin - from advisera.com

http://advisera.com/20000academy/knowledgebase/itil-reactive-proactive-problem-management-two-sides-coin/

Excerpts:

"The main focus of Problem Management is to increase long-term service stability and, consequently, customer satisfaction."

"This is where confusion may arise regarding the difference between Incident Management and Problem Management .... What we need is clear and well-defined hand-over procedure, with agreed time frames within which Incident Management stops, and Problem Management starts."


"But, Problem Management can hardly be of any use if there is no Change Management, Asset Management, Configuration Management, Event Management, Availability Management, Capacity Management, Knowledge Management and many more components in place. Problem Management heavily relies on data stored throughout the Service Lifecycle in order to be effective."