ITIL: Resources - Capabilities

ITIL General principles:
Resources & capabilities are both service assets used to create value (goods & services) for customers
Resources need capabilities to use any available resources to develop value-adding services to customers
Capabilities cannot produce value without available & adequate resources
It's usually easier to acquire resources than capabilities - - - agree?

ITIL-Service Strategy - Demand Management

Principles in Demand Management:
Services can not be produced in advance of their consumption
Excess capacity generates cost but no material value;  equally, unused capacity creates some value through higher levels of assurance
Poorly managed demand is a source of risk
Understanding the Pattern of Business Activity (PBA) helps service design optimize designs to suit demand patterns

ITIL Service Strategy SUMMARY

 SUMMARY - ITIL Service Strategy

ITIL Service Strategy is where value creation begins (in the ITIL service lifecycle).

ITIL Service Strategy enables a service provider to:
use Service Management as a strategic asset
set objectives & expectations of performance towards servicing customers and market spaces
identify, select and prioritize opportunities

ITIL Service Strategy includes these processes:
Strategy management for IT services
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management

THOUGHTS: Design is the art of gradually applying the constraints until only one solution remains

ITIL THOUGHTS:
ITIL Service Design - "Design is the art of gradually applying the constraints until only one solution remains" (ITIL-SD)

Definition: Service models (ITIL Service Strategy)

ITIL Service Strategy: Service models

https://www.eqsystems.co.in/itil-service-strategy-service-models/

The definition of a service model is ‘a model that shows how service assets interact with customer assets to create value. Service models describe the structure of a service (how the configuration items fit together) and the dynamics of the service (activities, flow of resources and interactions). A service model can be used as a template or blueprint for multiple services.’

What is - Customer Portfolio (CP): A starter tool for BRM

ITIL - Service Strategy / Business Relations Management

What is -
Customer Portfolio (CP): A starter tool for BRM

The customer portfolio is a database used to record all customers of the IT service provider.  It is used by many processes but is defined and maintained in the business relation management process.  It provides insight into the customer and is developed from the point of view of the business relationship manger.  It allows the service provider to understand who the customers are and make the distinction between customers and users.  This enables the BRM to be able to define who the customer is and who in that organization has the authority to make decisions about which services are needed and their respective requirements.

Link:
https://buff.ly/2JnURxh

A note on ITIL Service Strategy - before attempting to defining services

ITIL Service Strategy design Principle:

Attempting to define the services in the absence of service portfolio management could result in lack of consistency of service definition, poorly defined service models and a lack of formal gate keeping