Events vs Incidents – ‘Too easy’ and ‘So confusing’ at the same time!
http://themanagersdiary.com/the-most-popular-leadership-quotes-of-april/Posted by Vinod Agrasala
Event is purely a normal ‘change of state’
Incident is an ‘unplanned interruption of an IT service, reduction in quality of service, or a failure of a CI (configuration item)
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