ITIL: Resources - Capabilities

ITIL General principles:
Resources & capabilities are both service assets used to create value (goods & services) for customers
Resources need capabilities to use any available resources to develop value-adding services to customers
Capabilities cannot produce value without available & adequate resources
It's usually easier to acquire resources than capabilities - - - agree?

ITIL-Service Strategy - Demand Management

Principles in Demand Management:
Services can not be produced in advance of their consumption
Excess capacity generates cost but no material value;  equally, unused capacity creates some value through higher levels of assurance
Poorly managed demand is a source of risk
Understanding the Pattern of Business Activity (PBA) helps service design optimize designs to suit demand patterns

ITIL Service Strategy SUMMARY

 SUMMARY - ITIL Service Strategy

ITIL Service Strategy is where value creation begins (in the ITIL service lifecycle).

ITIL Service Strategy enables a service provider to:
use Service Management as a strategic asset
set objectives & expectations of performance towards servicing customers and market spaces
identify, select and prioritize opportunities

ITIL Service Strategy includes these processes:
Strategy management for IT services
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management

THOUGHTS: Design is the art of gradually applying the constraints until only one solution remains

ITIL THOUGHTS:
ITIL Service Design - "Design is the art of gradually applying the constraints until only one solution remains" (ITIL-SD)