SUMMARY - ITIL Service Strategy
ITIL Service Strategy is where value creation begins (in the ITIL service lifecycle).
ITIL Service Strategy enables a service provider to:
use Service Management as a strategic asset
set objectives & expectations of performance towards servicing customers and market spaces
identify, select and prioritize opportunities
ITIL Service Strategy includes these processes:
Strategy management for IT services
Service Portfolio Management
Financial Management
Demand Management
Business Relationship Management
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