Resources vs Capabilities in ITIL Service Strategy

Resources and Capabilities in ITIL Service Strategy

ITIL classifies Resources as: Financial Capital, Infrastructure, Applications, Information and People while it classifies Capabilities as: Management, Organisation, Process, Knowledge and People. If you’ve noticed, People have been tagged twice, once in Resources and once Capabilities. The headcount of the people working in the organisation is tagged within resources while the combination of the skill sets and the capabilities of the headcount are tagged in capabilities.

https://eqsystems.co.in/resources-and-capabilities-of-itil/

https://itilblues.wordpress.com/2007/11/20/itil-v3-the-use-of-resources-and-capabilities/

Functions vs Process

Function = group of people and related resources for carrying out a set of activities = uses it's skills to carry out activities
Process = set of activities which achieve a particular business goal