ITIL notes
Tuesday 16 September 2014
ITSM viewpoint: The Real Value of ITIL Incident Management
Incident Management is to rapidly restore service to the customer - true, and a good start.
Real value of Incident Management is to improve the business value of IT services.
How? read on ...
Reference:
The Real Value of ITIL Incident Management
No comments:
Post a Comment
Newer Post
Older Post
Home
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment