Friday 22 June 2018

Definition: Service models (ITIL Service Strategy)



https://www.eqsystems.co.in/itil-service-strategy-service-models/

The definition of a service model is ‘a model that shows how service assets interact with customer assets to create value. Service models describe the structure of a service (how the configuration items fit together) and the dynamics of the service (activities, flow of resources and interactions). A service model can be used as a template or blueprint for multiple services.’

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