ITIL BASICS: WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE

ITIL BASICS:

WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE

To bring your Service Management to the degree of excellence, you need to become strategic with well-implemented Service Portfolio Management, enhance and solidify Service Level Management, and adopt the culture of Continual Service Improvement by implementing CSI mechanisms and Service Reporting.

1. Service Portfolio Management
2. Service Level Management
3. Service Reporting

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