ITIL - Service Strategy / Business Relations Management
What is -
Customer Portfolio (CP): A starter tool for BRM
The customer portfolio is a database used to record all customers of the IT service provider. It is used by many processes but is defined and maintained in the business relation management process. It provides insight into the customer and is developed from the point of view of the business relationship manger. It allows the service provider to understand who the customers are and make the distinction between customers and users. This enables the BRM to be able to define who the customer is and who in that organization has the authority to make decisions about which services are needed and their respective requirements.
Link:
https://buff.ly/2JnURxh
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