Definition: Service models (ITIL Service Strategy)

ITIL Service Strategy: Service models

https://www.eqsystems.co.in/itil-service-strategy-service-models/

The definition of a service model is ‘a model that shows how service assets interact with customer assets to create value. Service models describe the structure of a service (how the configuration items fit together) and the dynamics of the service (activities, flow of resources and interactions). A service model can be used as a template or blueprint for multiple services.’

What is - Customer Portfolio (CP): A starter tool for BRM

ITIL - Service Strategy / Business Relations Management

What is -
Customer Portfolio (CP): A starter tool for BRM

The customer portfolio is a database used to record all customers of the IT service provider.  It is used by many processes but is defined and maintained in the business relation management process.  It provides insight into the customer and is developed from the point of view of the business relationship manger.  It allows the service provider to understand who the customers are and make the distinction between customers and users.  This enables the BRM to be able to define who the customer is and who in that organization has the authority to make decisions about which services are needed and their respective requirements.

Link:
https://buff.ly/2JnURxh

A note on ITIL Service Strategy - before attempting to defining services

ITIL Service Strategy design Principle:

Attempting to define the services in the absence of service portfolio management could result in lack of consistency of service definition, poorly defined service models and a lack of formal gate keeping

ITIL BASICS: WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE

ITIL BASICS:

WHAT YOU NEED TO KNOW ABOUT SERVICE MANAGEMENT EXCELLENCE

To bring your Service Management to the degree of excellence, you need to become strategic with well-implemented Service Portfolio Management, enhance and solidify Service Level Management, and adopt the culture of Continual Service Improvement by implementing CSI mechanisms and Service Reporting.

1. Service Portfolio Management
2. Service Level Management
3. Service Reporting

https://itchapter.com/what-you-need-to-know-about-service-management-excellence

ITIL Implementation Challenges

1. Management Commitment

2. Resistance to ITIL

3. Project Culture

4. ITIL for the sake of ITIL

5. Business Acceptance

6. Big Bang

7. Naive Implementation

8. Tools

9. The Moving Target

Comment: Which one did you encounter in your ITIL implementation?   please share your thoughts & experiences with me!

LINK:
https://arch.simplicable.com/arch/new/10-ITIL-implemenation-challenges